SHIPPING POLICY

At MaxHammondStudio, we prioritize the safe and timely delivery of our unique collection of original monoprints and contemporary art pieces. This shipping policy outlines the procedures and expectations regarding the handling of orders, shipping methods, and delivery timelines.

Processing Time

All orders are processed within a timeframe of 3 to 5 business days. Upon processing completion, customers will receive a confirmation email that includes tracking information for their shipment. For custom or made-to-order pieces, processing times may vary, and an estimated timeline will be provided at the time of purchase.

Shipping Rates and Methods

Shipping costs are determined based on the size, weight, and destination of the package. These costs will be clearly displayed during the checkout process. Various shipping options, including standard, expedited, and express services, will be available for selection at checkout.

Delivery Time

For domestic orders, estimated delivery times range from 5 to 7 business days, contingent upon the shipping method selected and the recipient's location. International orders typically have an estimated delivery timeframe of 10 to 15 business days, although actual delivery times may vary based on destination and customs processing.

Order Tracking

Once an order has shipped, customers will receive a confirmation email containing a tracking number. This tracking number can be utilized to monitor the shipment's progress through the carrier's website.

Packaging

To ensure the integrity of the artwork during transit, MaxHammondStudio employs high-quality packaging materials. Each art piece is meticulously wrapped and secured to prevent any potential damage while in transit.

Shipping Address

It is imperative that customers provide accurate and complete shipping addresses at the time of purchase. MaxHammondStudio cannot be held responsible for any delays or complications arising from incorrect or incomplete address information.

Shipping Delays

While every effort is made to ensure timely delivery, unforeseen circumstances such as adverse weather conditions, carrier delays, or customs processing may impact delivery times. Customers are encouraged to remain patient and understanding in such situations.

Returns and Exchanges

In the event that an artwork arrives damaged or if an incorrect item is received, customers should contact MaxHammondStudio within 7 days of receipt. The studio will work diligently to resolve the issue, either through a replacement or a refund. Due to the nature of the products, returns and exchanges are generally not accepted unless the item is damaged or incorrect.

Customer Service

For any inquiries or concerns regarding shipping, customers are encouraged to reach out to the customer service team at MaxHammondStudio. The team is dedicated to assisting customers and ensuring a smooth and enjoyable experience.

Thank you for your understanding and support as we strive to deliver your artwork with the utmost care.